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FAQ's

There are very similar products on the market, why choose yours?

We know when you buy from us, it is your choice and your choice only. That is why the customer is our number one priority aside from our main mission to make dogs safer at an affordable price. We like to think of them as tied for first. 
1. Our products are high quality, and personally tested by dog lovers.
2. You will notice the metal ring and plastic clip are located ergonomically. 
3. For the quality, our price is unbeatable. Watch our video to see the quality in 1080p High Definition video.
4. We are a small company run by dog lovers. We are normal consumers as well. We understand what it is like to be the consumer and we promise to make your experience with us a pleasant one. 
5. We stand by our product quality and our 60 day guarantee. 

Are these products safe for my pet?

Absolutely! As fellow pet lovers, we make sure all of our products are made with non-toxic materials that are perfectly safe for your pet.

How long is shipping?

Processing typically takes 1-2 business days.
Standard shipping is 3 business days. 
International shipping takes 1-3 days to process, and shipping times may vary. 
NOTE: Dog harness will ship separately with different shipping time. More details are on the product page.

Do your products flash or do they just remain steadily lit?

The collars, leashes, and harnesses all have 3 modes: slow flash, quick flash, steady on.

How do I change the batteries?

On your collar, leash, and harness you will have a black battery box. You want to slide the battery box out of its nylon housing and pull the light strip out of the collar, leash, or harness. You will want to remove the three small screws on the back of the battery box (or use a flat head screw driver to split the battery box on newer collars). Once you do this, you will see the electrical components inside. Remove the two batteries and replace them with 2x 2032 3V lithium coin cell batteries. Replace the screws and place the battery box and light strip back into the collar, leash, or harness the same way you removed it.

Are your LED dog collars and LED dog leashes waterproof?

Our LED dog collars and LED dog leashes are water resistant. 
The lighted dog collar will be fine in the rain (up to heavy rain), however we do not suggest submerging the item.
The lighted dog leash can withstand heavy rain, as the battery compartment is nested between two layers of nylon. Keep in mind however, depending on how saturated the nylon gets, it can potentially submerge the battery case.

How do I wash my LED dog collar/leash/harness?

Our LED dog products are easy to wash:
Step 1: Slide the battery pack out of one side and pull outwards to remove the LED light distribution strip.
Step 2: Using lukewarm water, rub the collar by hand using mild laundry detergent. Please take care in making sure the detergent is not harmful to your dog.
Step 3: Rinse and let air dry.

How do I measure my dog for your products?

How can I contact you if I have problems?

Email us at: support@thepetstech.com

What is your return policy?

We offer a 60 day, no-questions-asked return policy on all items. For more information, see the Return Policy page. 

Is my information protected?

This website uses the highest standards in security to keep your transactions safe. Our checkout is powered by Shopify and is SSL certified to ensure the safety of your personal information.

Size Chart

Our LED Dog Collars Are Measured Clip-To-Clip: